Office Portal
Release Notes

Recent updates ✨

2 hours ago

Updates to "Auto-renew credits" behavior for SMS

feature

To ensure that automatically triggered SMS jobs are not interrupted due to insufficient credits, if “Auto-renew credits” is enabled, the system will monitor the use of SMS credits that exceed the defined threshold and make a single purchase on or around 10am Central Time (US) on the first of each month that will cover all of the credits used and bring the account above the defined threshold. Regular communications will be sent to the primary contact that will keep them updated on the number of credits that will be purchased on that date. (This communication will be sent whenever multiples of the amount defined under “Automatically purchase 'X' credits” is reached; for example, if the system is set to automatically purchase 200 credits, we will send communications when 200 credits will be purchased, 400 credits, etc.)

4 days ago

Added multi-language support for Mobile/Branded Apps

feature

Beginning with v2.36.0 of the iClassPro Mobile/Branded App, we now offer support for French, German, Italian, and Mexican Spanish. This update makes it even easier for families to interact with iClassPro in their preferred language!

After updating their app to v2.36.0 or above, the system will automatically adjust the language in the app based on the device settings. If an unsupported language is specified, the app will continue to display US English as it always has.

2 months ago

New Punch Pass setting for Customer Portal/Mobile App

feature

The system has been updated to add a new option to "Apply Expected Absences to Punch Pass Availability." This option is only displayed if "Enable Redemption on Customer Portal" is enabled.

If the setting is enabled, the system should consider expected absences when displaying available classes when a parent redeems a Punch Pass through the Customer Portal/Mobile App. (If disabled, only perpetual openings will be considered.)

3 months ago

New "Send Communication Before First-Ever Active Class Enrollment" Autopilot workflow

feature

Added a new "Send Communication Before First-Ever Active Class Enrollment" Autopilot workflow that will send a notification to families 'X' many days before the start date of a student's first-ever ACTIVE-type class enrollment for which they are expected to attend.  For more information, see our Knowledgebase: https://support.iclasspro.com/hc/en-us/articles/21199048120983-Which-Autopilot-Workflows-are-Available#h_01JFFF7VC11A9K3509WX7JQ1FB

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4 months ago

Autopilot: Party Follow Up

feature

Following up with customers after parties is important for marketing, customer service, and generally keeping lines of communication open with your customers. Our new "Party Follow Up"Autopilot workflow sends a follow up communication to parents a specified number of days after a party occurs. This communication can be sent via email, SMS, or Push notification.  

Automating this process will ensure that these communications are sent, while allowing staff members to concentrate on their other job duties.

For more information, see our Knowledgebase here: 

https://support.iclasspro.com/hc/en-us/articles/21199048120983-Which-Autopilot-Workflows-are-Available#h_01JCNJKJ7QVNKB21GET4M0E3E0

4 months ago

Autopilot: Expire Makeup Tokens for Dropped Enrollments

feature
The new "Expire Makeup Tokens" Autopilot workflow eliminates the need for staff members to expire or delete Makeup Tokens still linked to students who have dropped their enrollments. If enabled, the workflow will wait a specified number of days after an enrollment drops. At that time, the system will check to see whether the student has any current or future class enrollments. If no class enrollments are found, all Makeup Tokens linked to the student will be updated to expire as of the current date.
 
This will help reduce the number of unused Tokens for inactive students, as well as help prevent scenarios where returning students may have Makeup Tokens linked to previous enrollments that you would not normally allow them to keep. By automatically assigning an expiration date to these Tokens, it removes the need for staff members to go in and manually expire or delete Makeup Tokens from student accounts if that student will not be returning.
 
4 months ago

Waitlist Management on Autopilot

feature
iClassPro's new "Send Waitlist Offer" Autopilot workflow eliminates the need for staff to manually handle monitor and manage waitlists. It frees up staff resources and helps your business maintain a steady stream of revenue by preventing gaps between when an enrollment drops and the spot is filled by a new student.
 
Unlike other Autopilot Workflows, this workflow requires additional setup on each class, where a new "Autopilot Settings" area allows staff to determine whether the "Send Waitlist Offer" Autopilot workflow will process for the class. If the workflow is allowed, staff will also need to define how the system will handle waitlist offers for students who do not meet class requirements. These settings can be updated on a per-class basis, or you can use the Class Quick Edit tool to update them in bulk.
 
5 months ago

New auto-approval setting for redeeming Makeup Tokens

feature

We have added a new setting to "Enforce auto-approve prerequisites for makeup enrollments." If this setting is enabled, the system will require that a student requesting a makeup enrollment meets all auto-approve prerequisites for the class in which they are requesting a makeup.

6 months ago

Ability to convert Waitlisted camp enrollments to Active enrollments

feature

The "Actions" menu beside camp enrollments on the ENROLLMENTS page has been updated to add an "Approve Camp Waitlist Enrollment" option. Choosing this option will launch a locked version of the "Edit Camp Enrollment" window allowing staff to convert the enrollment by choosing to "Approve" or "Approve and Charge."

Existing "Approve Waitlist Enrollment" options were renamed to be class-specific.

8 months ago

Added Quick Edit for Camps

feature

Implemented a Quick Edit tool for updating certain camp details in bulk. For more information, see https://support.iclasspro.com/hc/en-us/articles/24322189115543-How-Do-I-Use-the-Camps-Quick-Edit-Tool